Change and Release Management | 4 to 6 years | Mumbai
Capgemini
6 - 8 years
Mumbai
Posted: 23/06/2025
Job Description
Job Description
Manage and coordinate all aspects of the Change Management process in accordance with ITIL best practices.Plan, schedule, and oversee software and infrastructure releases across multiple environments.Conduct Change Advisory Board (CAB) meetings and ensure proper risk assessment and impact analysis.Collaborate with development, QA, operations, and business teams to ensure successful deployments.Maintain and improve the Change and Release Management policies, processes, and documentation.Monitor and report on change and release metrics (e.g., success rate, rollback incidents, lead time).Ensure compliance with audit and regulatory requirements.Identify and implement process improvements to enhance efficiency and reduce risk.
Primary Skill
s4–6 years of experience in Change and Release Management roles within ITIL-aligned environments.Strong understanding of ITIL framework (certification preferred).Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).Familiarity with CI/CD pipelines and DevOps practices is a plus.Excellent communication, coordination, and stakeholder management skills.Strong analytical and problem-solving abilities.Secondary SkillsITIL Intermediate or Expert certification.Experience in Agile/Scrum environments.Exposure to cloud platforms (AWS, Azure, GCP) and modern deployment tools.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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